Dear Chieftains,
In this virtual world, we believe what we're after is joy and challenges instead of argument and fight. So we sincerely call upon all players to try their best to maintain a wholesome and friendly game environment together.
Any and all cheat codes, third-party tools, and other forms of cheating are not tolerated in the game. After confirmation, the cheating account will be forever banned and revealed in the community. We also encourage you to report to us via the Report interface and cleanse the game environment.
Soulmask values the fairness in the game and would do anything to maintain it. Our operation team will vet these illegal behaviors and take measures accordingly only to official servers. Should any player be found misbehaving, we'd have to resort to Warning, Mute, and even Account Ban, all in an attempt to protect the players' interest and ensure that every player can enjoy a fair and positive game. Thanks for your support and understanding!
Behaviors that cause your game account to be banned:
- [*]Any modification or testing of the game client, including but not limited to decompiling programs, packet spoofing, and damaging the game client.
[*]The use of any third-party software, including but not limited to cheat codes, modifiers, scripts, and attachments.
[*]Use DDOS Attack or other technical means to obtain in-game interests.
[*]Exploit game bugs and procedure loopholes to gain interests, to disturb the gaming order, or to achieve personal purposes that cause loss to other players.
Behaviors that cause your game account to be muted:
- [*]Send words to pose officials, GMs, or administrators.
[*]Post abusive, threatening, harassing, obscene, pornographic, hate speech, defamatory, or otherwise offensive comments.
[*]Negative comments on religion, international politics, terrorism, nationalism, racial discrimination, or other sensitive topics.
[*]Post ads, external links, and other content unrelated to the game.
[*]Talk about using illegal means or exploiting game loopholes to undermine fair gaming.
Behaviors that cause your in-game buildings to be demolished:
- [*]Use bugs to build your base inside a mountain, underwater, on the map edge, or at other places.
[*]Erect unauthorized building shapes.
FAQs:
Q: Where can I report the bad behaviors of other players?
A: If you find inappropriate or illegal behaviors, you can use the in-game report page or inform our staff in the community. We'll give it due punishment to cleanse the game environment.
Q: Is it possible to unblock my account after lending it to someone else whose behavior resulted in a ban?
A: No. The subject of our punishments is accounts, not individuals. Besides, the account's bad behaviors have ruined other players' experience and should be punished. We hereby remind players that do not share your account with others to avoid other losses.
Q: Why was I punished? I didn't use any modifier or cheat software.
A: Soulmask assumes a zero-tolerance attitude toward cheating of any sort. Installing cheating software and using or try using illegal third-party software are all illegal and may lead to an account ban. If there is a cheater in your tribe and other members obtain interests via this cheater, directly or indirectly, it may cause the entire tribe to be banned, the level of which depends on how bad the influence it has caused. The final explanation of this goes to the official team of Soulmask.
Q: I was punished for no reason, how do I appeal?
A: Our team will go through vigorous checks before giving punishments to prevent mistakes. If you're not convinced, please inform our staff in the community. We'll process your appeal.
Q: How do I appeal when I find illegal behaviors on a private server?
A: Soulmask values the fairness in the game and cracks down on illegal behaviors on the official server currently, but we've also passed the account ban directive to private server creators. If you find illegal behaviors on a private server, we suggest you contact the private server creator to deal with this.
How to ban players on the private server?
- Execute the GM command: AddServerPermissionList 1 steamID(e.g. 76561************)
- Execute the GM command: RemoveServerPermissionList 1 steamID(e.g. 76561************)
- Execute the GM command: AddServerPermissionList 4 steamID(e.g. 76561************)
- Execute the GM command: RemoveServerPermissionList 4 steamID(e.g. 76561************)problems on a private server, please contact its creator.
A: All players who are using the Steam Family Sharing function, please note that we enabled this function to let the game owner share the game with another Steam user more conveniently. But we also noticed that some cheaters were exploiting this mechanism. To foster a nice gaming environment, we've decided to suspend this function on the official server. Your understanding will be appreciated.
