Soulmask

Soulmask Game Crash Solutions

[p][/p][p]Recently, we have received feedback from players about game crashes. If you are experiencing a game crash, please try the following methods to resolve the issue:[/p]
    [*][p]Update your graphics card driver to the latest version.[/p]
    [*][p]Update the game to the latest version and verify the integrity of the game files.[/p]
    [*][p]Uninstall the game, try changing the installation disk, and re-download it to prevent crashes caused by disk issues.[/p]
    [*][p]Launch the game in safe mode.[/p]
    [*][p]Try closing unnecessary software (such as Cheat Engine, antivirus software, or programs that may modify memory).[/p]
    [*][p]For NVIDIA users, try disabling DLSS (Deep Learning Super Sampling).[/p]
    [*][p]Attempt to limit the frame rate, lower the resolution, and reduce graphical settings to decrease overall power consumption and prevent restarts caused by power supply issues.[/p]
    [*][p]Delete all local Mod files.[/p]
[p][/p]

Notes:

[p]Even high-end gaming PCs may experience crashes due to differences in hardware configurations and software environments. A minor compatibility issue or specific setting could cause instability.[/p][p]If the above solutions do not resolve your issue, we kindly request you to send the following information to our support Email: [/p][p]soulmask@qoolandgames.com[/p]
  • [p]Detailed problem description[/p]
  • [p]Game Crash Folder (Crashes) (located in: C:\\Users\\\[YourUsername]\\AppData\\Local\\WS\\Saved\\Crashes)
    • (Note: The "AppData" folder may be hidden. How to show hidden files: Open File Explorer from the taskbar. Select View > Show, then select Hidden items to view hidden files and folders. For further details, please refer to THIS LINK[/p]
  • [p]Your hardware specifications[/p]
[p]Thank you for your contribution in helping us analyze the crash issue. Our technical team will carefully review every report and strive to resolve the problem as soon as possible. We sincerely appreciate your understanding and support![/p][p][/p][p]If the above methods do not resolve your issue, please contact the game staff for further assistance.[/p][p]Our official Discord channel: [/p][p]https://discord.com/channels/1160486185840418927/1392098221462913057[/p][p][/p]

RELATED POSTS

Open world map